Getting medicines through the Ex-Servicemen Contributory Health Scheme (ECHS) is one of the most important benefits for ex-servicemen and their dependents. However, many beneficiaries are confused about where to collect medicines, what documents are required, and what to do if medicines are not available.
This 2026 updated guide explains everything step-by-step so you can get your medicines smoothly from an ECHS polyclinic without delays or rejection issues.
✅ What Is an ECHS Polyclinic Pharmacy?
An ECHS Polyclinic Pharmacy is the authorized medicine dispensing unit attached to an ECHS polyclinic. It provides free medicines to eligible ECHS beneficiaries as per approved prescriptions.
Medicines are issued based on:
- Doctor’s prescription from ECHS polyclinic
- Availability in stock
- Approved ECHS / CGHS medicine list
👥 Who Can Get Medicines from ECHS Polyclinic?
The following beneficiaries are eligible:
- Ex-servicemen registered under ECHS
- Dependents listed on the ECHS smart card
- Widows of ex-servicemen
- Disabled dependents covered under ECHS
📌 Your ECHS Smart Card must be valid at the time of medicine issue.
📝 Documents Required to Get Medicines from ECHS Polyclinic
Carry these documents every time you visit:
✔ Original ECHS Smart Card
✔ Prescription issued by ECHS doctor
✔ OPD slip (if issued)
✔ Identity proof (if asked)
📌 Prescriptions from private doctors are not accepted unless routed through ECHS.
🏥 Step-by-Step: How to Get Medicines from ECHS Polyclinic
Step 1: Visit ECHS Polyclinic OPD
- Consult the ECHS Medical Officer or specialist.
- Explain your medical condition.
- Get a computer-generated prescription.
Step 2: Submit Prescription at Pharmacy Counter
- Go to the ECHS pharmacy inside the polyclinic.
- Submit the prescription along with ECHS card.
- Pharmacy staff verifies medicine availability.
Step 3: Collect Medicines
- If medicines are available, they are issued immediately.
- Quantity is usually for 30 days (or as per condition).
- For chronic diseases, longer duration may be allowed.
🚫 What If Medicines Are Not Available in ECHS Polyclinic?
This is a common issue, and ECHS has a clear solution.
Option 1: Authorized Local Chemist (ALC)
- Polyclinic forwards the prescription to an ALC.
- Medicines are arranged within 48–72 hours.
- You will be informed when to collect them.
Option 2: Non-Availability (NA) Certificate
If medicines are not available even through ALC:
✔ Polyclinic issues an NA Certificate
✔ You are allowed to buy medicines from outside
✔ Bills can be claimed for reimbursement
⚠️ Without NA Certificate, reimbursement is NOT allowed.
💊 Buying Medicines from Outside Pharmacy – Rules
You can buy medicines outside only if:
- NA Certificate is issued
- Prescription is from ECHS doctor
- Bills are GST-compliant
- Pharmacy bill has stamp & signature
💰 How to Claim Reimbursement for Medicines Bought Outside
You can submit a medicine reimbursement claim if:
- Medicines were unavailable at ECHS
- NA Certificate is attached
Required Documents:
✔ ECHS Card copy
✔ Prescription
✔ Original medicine bills
✔ NA Certificate
✔ Cancelled cheque
Claims can be submitted online or at polyclinic, depending on current SOP.
⏳ How Often Can Medicines Be Collected?
- Usually once per month
- Chronic patients may receive longer duration
- Early refills require doctor’s approval
🚑 Emergency Medicine Purchase Rules
In emergencies:
- Medicines can be bought immediately from outside
- Emergency justification is required
- Reimbursement subject to scrutiny
❌ Common Mistakes to Avoid
❌ Using private doctor prescription
❌ Buying medicines without NA Certificate
❌ Submitting handwritten bills
❌ Missing GST details on bill
❌ Claiming medicines not prescribed
❓ Frequently Asked Questions (FAQs)
Can I get medicines without visiting ECHS doctor?
No. Medicines are issued only against ECHS prescriptions.
Are branded medicines allowed under ECHS?
Equivalent generic medicines are preferred as per availability.
Can dependents collect medicines?
Yes, if they are listed on the ECHS card.
Is there a limit on medicine cost?
Yes. Claims are processed as per approved rates.
✅ Final Words
Getting medicines from an ECHS polyclinic is simple if you follow the correct process. Always ensure:
- Valid ECHS prescription
- NA Certificate when required
- Proper bills for reimbursement
This will help you avoid claim rejection and delays.
🔗 Recommended Internal Links (Add on your site)
- ECHS Medicine Bill Claim Online
- ECHS Claim Status Check
- ECHS Claim Rejected – Reasons & Fixes