If you’ve submitted a medical reimbursement claim under the Ex-Servicemen Contributory Health Scheme and are waiting for payment, this guide will help you track your ECHS claim status easily, understand processing timelines, and know what to do if your claim is delayed.
Many veterans and dependents feel confused after submitting bills because there are no frequent updates. This article explains the simple way to check your ECHS reimbursement progress and avoid common mistakes that delay approvals.
What is ECHS Claim Status?
ECHS claim status shows:
- Whether your reimbursement application has been received
- If documents are verified
- Whether the claim is approved, pending, or rejected
- Expected payment processing stage
Checking status helps you:
✔ Avoid repeated visits to the polyclinic
✔ Identify missing documents early
✔ Know expected reimbursement timelines
How to Check ECHS Claim Status Online
Follow these steps carefully:
Step 1: Visit the Official ECHS Portal
Go to the official ECHS website using a secure browser.
Step 2: Navigate to the Claims Section
Look for options like:
- Beneficiary Login
- Claim Status
- Reimbursement Tracking
Step 3: Enter Required Details
You may be asked to provide:
- Smart Card Number
- Service Number
- Registered Mobile Number
- Date of Birth
Step 4: Submit and View Status
Once submitted, the system will display:
- Claim received date
- Verification progress
- Approval or query raised
- Payment stage
Offline Methods to Check Claim Status
If online tracking is unavailable, try these options:
1. Contact Your Parent Polyclinic
Visit or call your ECHS polyclinic and provide:
- Claim submission receipt
- Smart card details
2. Regional Centre Inquiry
Regional Centres can provide updates for delayed claims.
3. SMS Alerts
Some beneficiaries receive updates on their registered mobile numbers.
Typical ECHS Claim Processing Time
| Stage | Expected Time |
|---|---|
| Document verification | 7–15 days |
| Approval process | 15–30 days |
| Payment release | 30–60 days |
Delays may occur due to:
- Incomplete paperwork
- Signature mismatch
- Incorrect bank details
- Missing prescriptions
Common Reasons for Claim Delays
Many reimbursements get delayed because of:
- Missing discharge summary
- Unclear hospital bills
- Doctor’s signature missing
- Non-empanelled hospital treatment
- Claim submitted after deadline
Always keep photocopies of all documents before submission.
What to Do If Your Claim Is Rejected
If your claim is rejected:
- Ask for the rejection reason in writing
- Correct document errors
- Re-submit through your polyclinic
- Escalate to Regional Centre if needed
Most rejections happen due to minor documentation issues that can be corrected.
Tips to Ensure Faster Claim Approval
✔ Submit claims within the allowed timeframe
✔ Attach original bills and prescriptions
✔ Ensure bank details are correct
✔ Keep copies of every document
✔ Follow up after 30 days
FAQs
How long does ECHS reimbursement take?
Typically 30–60 days depending on verification.
Can I check claim status using my mobile?
Yes, if your mobile number is linked with your ECHS smart card.
What if my claim shows “Pending” for long?
Contact your parent polyclinic or Regional Centre for clarification.
Final Thoughts
Tracking your ECHS claim status helps you stay informed and reduces unnecessary stress. Most delays occur due to documentation gaps, so careful submission is the key to faster reimbursements.
If you found this guide helpful, you may also want to read:
- How to Submit ECHS Reimbursement Claims Correctly
- Common ECHS Claim Rejection Reasons
- ECHS Smart Card Login Help Guide