Many ECHS beneficiaries face issues while trying to access the ECHS Beneficiary Login portal. Problems like OTP failure, invalid smart card number, or server errors are common—especially during peak hours.
This guide explains the most common reasons why ECHS login does not work and how you can fix them easily.
Common ECHS Beneficiary Login Problems & Solutions
1. OTP Not Received
- Network issues or DND settings
- Wrong mobile number registered
Fix:
Retry after a few minutes or visit your parent ECHS polyclinic to verify your mobile number.
2. Invalid Smart Card Number
- Incorrect digits entered
- Extra spaces while typing
Fix:
Enter the full 12-digit ECHS card number carefully without spaces.
3. Mobile Number Changed
If your registered mobile number is inactive, OTP login will fail.
Fix:
Submit a mobile update request at your ECHS polyclinic with ID proof.
4. Website Not Opening
ECHS servers may slow down during heavy traffic.
Fix:
Try accessing the portal early morning or late night using Chrome or Firefox.
5. “No Record Found” Error
This usually happens with newly issued smart cards.
Fix:
Wait for data sync or confirm details with the polyclinic.
Final Tip
If login issues continue, always contact your ECHS Polyclinic for official support.
👉 Also read: ECHS Beneficiary Login – Step-by-Step Guide