ECHS Login Not Working Today? Common Problems & Simple Fixes (2026 Guide)
If you are trying to access the ECHS online portal and the login page is not working, you are not alone. Many ex-servicemen and dependents face login issues almost daily due to technical, verification, or system-related reasons.
This guide explains why ECHS login fails, what each error means, and how you can fix it step by step without confusion.
Why ECHS Login Often Stops Working
The ECHS portal handles lakhs of beneficiaries across India. Because of this heavy load, login problems are common—especially during peak hours.
Here are the most frequent reasons users are unable to log in.
- ECHS Website Server Is Temporarily Down
This is the most common issue.
What happens
Page does not load
Login button does nothing
Blank or white screen appears
What you should do
Wait 30–60 minutes
Try again after some time
Avoid repeated refresh (it may block your IP)
💡 Tip: Most server issues resolve automatically the same day. - Incorrect Login Credentials
Many users enter:
Wrong registered mobile number
Old password
Incorrect captcha
Fix
Double-check mobile number
Use Forgot Password option
Enter captcha carefully (case-sensitive) - OTP Not Received on Mobile
Common reasons
Network issues
DND enabled
SMS inbox full
Fix
Wait at least 2 minutes
Restart your phone
Try again after some time
Ensure the registered mobile number is active - Smart Card Is Blocked or Inactive
If your dependent crossed 18 years or documents were not updated, the smart card may get blocked.
Solution
Visit your parent ECHS polyclinic
Submit required self-declaration or documents
Request card unblocking - Browser or Device Problem
The ECHS portal does not always work well on outdated browsers.
Recommended browsers
Google Chrome (latest version)
Microsoft Edge
Firefox
Avoid
Old mobile browsers
Internet Explorer
In-app browsers (Facebook, WhatsApp) - Incorrect Portal Selection
ECHS has multiple login types:
Beneficiary login
Hospital login
Polyclinic login
Make sure you are selecting the correct login option. - Aadhaar or Mobile Number Mismatch
If Aadhaar, PAN, or mobile number details do not match the records, login may fail.
Fix
Visit parent polyclinic
Request data verification and correction - Maintenance or Update Window
ECHS frequently performs backend updates.
When this happens
Login works for some users, not others
Errors appear without warning
⏳ Best time to log in:
Early morning (6–9 AM) or late night (10 PM–12 AM) - Multiple Failed Attempts
Too many failed login attempts may temporarily lock your access.
Fix
Wait 24 hours
Then try again carefully - Account Not Fully Verified
If your smart card application or dependent details are still under verification, login access may be limited.
Check status
Ask your ECHS polyclinic
Or contact the regional centre
What To Do If Nothing Works
If login issues continue for more than 48 hours:
Contact official support
Toll-Free Number: 1800-114-115
Email: echs@sourceinfosys.com
Keep your:
Smart card number
Registered mobile number
Aadhaar details handy
Important Safety Advice
⚠️ Never share:
OTP
Password
Smart card number
ECHS never asks for login details on WhatsApp or calls.
Frequently Asked Questions
Can I log in from mobile?
Yes, but desktop/laptop works better.
Is ECHS login problem permanent?
No. Most issues are temporary and resolved within hours.
Can I check claim status without login?
No. Login is mandatory for online claim tracking.
Final Words
ECHS login problems are frustrating but rarely permanent. In most cases, the issue is due to server load, verification delay, or minor user errors.
If you follow the steps above calmly, your access will be restored.
👉 Bookmark this page so you don’t panic the next time login fails.